IT Service Desk Support (MSP)

Location: Elgin, IL / Salary: $50,000 - $60,000

IT Service Desk Support (MSP)

IT Service Desk Support (MSP)

The IT Service Desk Support (MSP) will work on the service desk taking tier 1 tickets through ConnectWise with occasional project-work along side the senior engineer team. The IT Service Desk Support (MSP) will be joining an organization with an excellent training program and creates defined career paths to ensure you achieve your career goals.

Our company culture is best described as a “family style” work environment. We make it a point to reward hard work through bonus’s, recognition, prizes, and internal advancement opportunities. We also value the importance of work/life balance.

IT Service Desk Support (MSP) Responsibilities:

  • Troubleshoot, repair, and configure core computer network components
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Maintain daily performance of computer systems
  • Respond to incoming technical support tickets from our clients using ConnectWise
  • Work with the team to ensure tickets assigned are responded to in a timely manner.
  • Troubleshoot, resolve, and escalate tickets.
  • Document troubleshooting steps and help come up with improvement processes.

IT Service Desk Support (MSP) Requirements:

  • 1+ years of MSP experience required***
  • 1+ years working with active directory, administering o365, providing desktop support
  • A+ certification preferred
  • ConnectWise experience preferred

IT Service Desk Support (MSP) Benefits:

  • Salary $50,000-$60,000
  • Health, Vision, Dental Insurance
  • 401k + company match
  • Generous PTO
  • Regular reviews & advancement opportunities

Opportunity Location

Elgin, IL

Proposed Salary

$50,000 - $60,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Elgin, IL

Proposed Salary: $50,000 - $60,000

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