Join a leading Cloud and Managed Service Provider based in Atlanta, dedicated to delivering top-notch IT solutions to small and mid-sized businesses. We pride ourselves on providing exceptional service through innovative cloud computing, network solutions, managed services, and professional services. As we experience rapid growth, we’re looking for a skilled Service Desk Support Specialist to enhance our team and help us continue to exceed our clients’ expectations.

Why Join Us? Our company is at the forefront of IT services, dedicated to providing top-notch support and solutions to a diverse clientele. By joining our Atlanta team, you’ll be part of a growing MSP that values innovation, teamwork, and excellence. You’ll have the opportunity to work with cutting-edge technology and contribute to our dynamic work environment.

IT Service Desk Support Tier 2 (MSP) Responsibilities:

  • Offer support for a wide range of issues related to Mac, PC, smartphones, networks, servers, and virtual environments, both remotely and onsite.
  • Collaborate with team members to address complex challenges and provide expert guidance.
  • Setup and configure new devices, perform software installations, and manage upgrades.
  • Lead and contribute to projects involving server deployments, network setups, and VoIP migrations.
  • Troubleshoot and resolve issues with email and web hosting services.
  • Work with various environments including Windows Server, Citrix XenDesktop and XenApp, VMware, Microsoft Azure, and Google Workspace.
  • Manage and support cloud applications such as Mimecast, M365, DUO, OneLogin, Dropbox, SharePoint, and various VOIP solutions.

IT Service Desk Support Tier 2 (MSP) Requirements:

  • Strong communication skills with the ability to handle diverse situations with empathy, clarity, and professionalism.
  • Excellent troubleshooting skills and a proactive approach to problem-solving.
  • Reliable transportation and a clean driving record.
  • A strong desire for personal and professional growth.
  • A hands-on, “roll up your sleeves” work ethic.
  • Proficiency with both Mac and PC systems.
  • Experience in creating and utilizing documentation.

IT Service Desk Support Tier 2 (MSP) Benefits:

  • Salary $60,000-$65,000
  • $1000 new employee credit for home office essentials (Chair, Desk, Monitors, etc.)
  • Company-issued computer (new or gently used)
  • Flexible work environment with the autonomy to work from where you feel most productive.
  • Flexible maternity/paternity leave
  • No PTO tracking
  • 401(k) contribution match with immediate vesting
  • Comprehensive benefits including medical, dental, and vision insurance, with options for buy-up and HSA plans (Carrier: Cigna)
  • Short and long-term disability insurance
  • Life, critical illness, accident, and cancer insurance
  • Certification reimbursement to support your career development

If you’re ready to take the next step in your IT career and make a real impact in a growing MSP, apply now to join our Atlanta team!