We are a well-established and fast-growing Managed Services Provider (MSP) looking for a IT Service Desk Technician Level 1.5 (MSP) to join its dynamic team. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving IT challenges, and loves working directly with clients. The right IT Service Desk Technician Level 1.5 (MSP) candidate will have prior MSP experience and a strong technical background, particularly in troubleshooting Windows environments, Microsoft 365, networking, and hardware deployment.

This is an opportunity to grow your skills, gain hands-on experience with a variety of technologies, and be part of a team that values proactive IT support and strong client relationships.

IT Service Desk Technician Level 1.5 (MSP) Requirements:

  • 1+ years of help desk or network support experience (MSP experience required).
  • Strong proficiency with Windows 10, 11, Microsoft 365, and Active Directory.
  • Experience with DNS/DHCP troubleshooting and hardware staging/deployment.
  • Hands-on experience with desktop and software support.
  • Willingness to travel to client sites within NYC.

IT Service Desk Technician Level 1.5 (MSP) Technical Knowledge

  • Candidates should have experience working with Windows 10 and 11 operating systems, with MacOS knowledge being a plus.
  • Managing user accounts and permissions through Active Directory and Microsoft 365 administration is required.
  • Understanding and troubleshooting networking components such as DHCP, DNS, and basic firewall or router configurations is necessary.
  • Familiarity with Microsoft 365 services, including Exchange, Teams, SharePoint, OneDrive, and the Office Suite, is essential.
  • The role requires hands-on experience with workstation and laptop troubleshooting, as well as hardware staging and deployment.
  • Experience using remote monitoring and management (RMM) tools like ConnectWise or Kaseya is preferred, and familiarity with documentation tools like ITGlue is a plus.
  • Candidates should be capable of supporting remote work solutions, including VPN configurations and remote desktop troubleshooting.

IT Service Desk Technician Level 1.5 (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • 401(k) with 4% match
  • 15 days PTO + Paid Holidays
  • Paid Training
  • Active Mentorship by Administrators and Engineers
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