IT Service Desk Technician Level 2.5 / Team Lead (MSP) Overview:
We are a long-standing Managed and Cloud Services Provider that has built a rock-solid reputation through word-of-mouth as a highly recommended MSP. For the last 25 years, we’ve employed only the best of the best, keeping our team tight-knit. Business is booming, and we are taking action. We’ve moved into a huge new office and are looking for team members who can make a real impact where your ideas are heard, skills valued, and where your contributions directly shape the future of the company.
We are currently seeking an IT Service Desk Technician Level 2.5 / Team Lead (MSP) who will handle a mix of escalations and being a Team Lead per the Help Desk Technicians. This isn’t just another help desk role – it’s an opportunity to make a real impact on our team, help improve service delivery, and grow into a leadership position. You’ll be the go-to person for escalated tickets, ensuring service delivery is seamless while also helping improve our processes.
IT Service Desk Technician Level 2.5 / Team Lead (MSP) Responsibilities:
- Be the backstop for the help desk—escalations flow through you
- Own the ticket queue, keeping things moving efficiently
- Provide L2/L3 troubleshooting across Windows Servers, M365, Networking, and Security Tools
- Lead new installations for clients (starting fresh!)
- Collaborate on service delivery improvements
- Maintain top-tier documentation and time entry
- Support team members & mentorship opportunities
IT Service Desk Technician Level 2.5 / Team Lead (MSP) Requirements:
- At least 1 year of MSP experience
- Experience using Kaseya is a must have requirement
- Strong troubleshooting skills in Windows Server (2012+), M365, Entra, Intune, VMware (ESXi, VCenter, VSphere), WatchGuard, Datto RMM & EDR
IT Service Desk Technician Level 2.5 / Team Lead (MSP) Benefits:
- Medical & Vision Coverage
- Paid Training & Certifications (Reimbursement for Successful Exams)
- 401K Match
- Generous PTO & Flex-Time Agreement (For after-hours work)
- Cell Phone & Internet Stipend
- Mileage Reimbursement
- Laptop Provided
- Stocked Kitchen
- Regular Employee Reviews & Growth Opportunities
