IT Service Desk Technician Level 2 – Hybrid WFH (MSP):

We are long standing Managed and Cloud Services Provider that has been in business for over 30 years. We have delivered premier network design, security, monitoring, virtualization, unified communications, remote access, backup/disaster recovery solutions, as well as public/private or hybrid cloud. We are a CompTIA-accredited business and carries the CompTIA Security Trustmark and holds premiere or partner certifications with VMWare, Microsoft, Watchguard, Allworx, Cisco, Apple, Citrix, and many more industry-leading manufacturers.

Our current opening is for a full-time, permanent IT Service Desk Technician Level 2 – Hybrid WFH (MSP) paying $60k – $70k with full benefits and a hybrid WFH schedule.

As an IT Service Desk Technician Level 2 – Hybrid WFH (MSP), as the client-facing, go-to person for troubleshooting and backend administration issues. You’ll work with top-tier technologies (Azure, Entra ID, Intune, Meraki, and M365). The IT Service Desk Technician Level 2 – Hybrid WFH (MSP) should have experience with Windows Server, VMWare ESXi, Azure IaaS, M365, Duo and Sophos EDR. A strong understanding of Cloud-based environments and Modern Workplace tools are highly sought out, with AZ-104, Cisco, and Microsoft certifications being preferred.

IT Service Desk Technician Level 2 – Hybrid WFH (MSP) Responsibilities:

  • Provide Remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour.
  • Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed.
  • Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer teams to address complex backend administration issues.

IT Service Desk Technician Level 2 – Hybrid WFH (MSP) Requirements:

  • At least 1 year of MSP experience
  • Technical Skills: Proficiency in Windows Server, VMware ESXi, Azure IaaS, M365, Duo, and Sophos EDR.
  • Certifications: Azure, Microsoft, Cisco, or VMware highly preferred but not required
  • Must be based near Plano and willing to work in a hybrid role (2 days WFH, 3 days in the field)

IT Service Desk Technician Level 2 – Hybrid WFH (MSP) Benefits:

  • 100% Health, Dental, and Vision Insurance
  • 401(k) with company match
  • Hybrid WFH (2 days at home)
  • Certification Reimbursement
  • Bonuses
  • Continuous Education and Opportunities to Advance