IT Service Desk Technician Level 2 (MSP):
For over 20 years, we have provided Managed IT Services to small to large sized companies. As an employee centric MSP, we emphasize on building a stable ‘family style’ work environment that focuses on internal promotions, certification reimbursement, flexible work schedules, work/life balance, and paid training.
Due to organic growth, we need to bring on an IT Service Desk Technician Level 2 (MSP) who is commutable to our HQ in Rolling Meadows, IL.
As the IT Service Desk Technician Level 2 (MSP), you will handle level 2 escalations. IT Service Desk Technician Level 2 (MSP) responsibilities include managing hardware, software, and SaaS issues, onboarding new users, and maintaining technical documentation while collaborating with the team to resolve tickets efficiently. Ideal candidates have experience in remote technical support, PC setup and troubleshooting, Active Directory, and network connectivity, with excellent communication and documentation skills.
IT Service Desk Technician Level 2 (MSP) Responsibilities:
- Troubleshoot and handle escalated Tier 1 service tickets as needed.
- Support Microsoft applications, operating systems, and Office suite.
- Provide remote assistance for hardware, software, and SaaS issues.
- Manage and troubleshoot end-user mobile devices.
- Monitor and resolve tickets promptly with team collaboration.
- Onboard new users with hardware, software, and network orientation.
- Maintain and update technical documentation.
- Balance multiple priorities and projects effectively.
- Complete assigned training and certifications.
IT Service Desk Technician Level 2 (MSP) Qualifications:
- At least 1 year of previous MSP experience is required.
- Remote technical support experience via phone and remote desktop tools.
- Proficient in Microsoft Windows 8/10/11 and Office suite.
- Skilled in PC/laptop setup, configuration, and troubleshooting.
- Experience resolving printer and peripheral issues.
- Familiarity with Active Directory and Microsoft 365.
- Basic troubleshooting of network connectivity (WAN/LAN) and VPN.
- Proactive in identifying and resolving IT issues.
- Strong documentation and communication skills.
- Excellent communication skills to interact effectively with team members and end-users.
IT Service Desk Technician Level 2 (MSP) Benefits:
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Long-Term Disability
- Unlimited PTO
- Certification Reimbursement
- Paid Training
- Flexible work schedule with hybrid flexibility
