IT Service Desk Technician Level 2 (MSP)

IT Service Desk Technician Level 2 (MSP):

We are a national Cloud Services Provider with physical offices and clients across the country. We focus on competencies in emerging and complex technologies. We are dedicated to delivering best-of-breed solutions by building on all their employee’s skillset, continuing training, and developing them as individuals. Our core services include Cloud Solutions, Managed IT Services, IT Consulting, and Projects. Their engineers are consistently trained to stay proficient in the latest technologies and hold numerous certifications from industry leaders such as Dell, HP, Cisco, Microsoft, Symantec, VMWare, and many others!

We are currently seeking an IT Service Desk Technician Level 2 (MSP) to join our Seattle team, working primarily from their own home but must be able to visit a client Data Center in the Seattle/Tacoma area as needed. We’re seeking an IT Service Desk Technician Level 2 (MSP) who who exhibits honesty, integrity, and humility, and who is a team player with great technical and customer service skills. The IT Service Desk Technician Level 2 (MSP) must be well versed with ConnectWise, Kaseya, Windows Server, M365 administration, VMware, Hyper-V, SonicWALL, Meraki, and Azure.

We are only considering IT Service Desk Technician Level 2 (MSP) with a background in the MSP industry.

IT Service Desk Technician Level 2 (MSP) Responsibilities:

• Answer support calls and provide clients with remote support
• Troubleshoot desktops & networks
• Install operating system, software, and updates
• Remove viruses
• Install antivirus
• Work alongside Senior Engineer team to troubleshoot

IT Service Desk Technician Level 2 (MSP) Skills & Qualifications Desired:

• Managed Services experience required
• Microsoft Technologies (Windows 10, Server 2012, 2016, 2019)
• Experience with Active Directory
• Experience with Cloud or Microsoft Office 365 and Google environments is a plus
• Self-motivated with excellent time management skills and punctuality.
• Entrepreneurial spirit and ability to multi-task with solid analytical and problem-solving skills
• Patience with people and the ability to help train end users

IT Service Desk Technician Level 2 (MSP) Salary + Benefits:

• Health, Dental, and Vision Insurance
• Short and Long Term Disability coverage paid for 100% by employer
• Life Insurance coverage paid for 100% by employer
• 401(k) with company match
• 15 days PTO from start (increasing with tenure)
• Onsite training and career development
• Certification reimbursement
• Primarily WFH (MUST LIVE IN SEATTLE AREA)