IT Service Desk Technician – Level 2 (MSP)

Location: Irvine, CA / Salary: $65,000 - $75,000

IT Service Desk Technician – Level 2 (MSP)

We have been serving the Los Angeles area since 2003, providing support to small and medium businesses. Our goal is to provide enterprise-level IT practices and solutions with competitive pricing. Our culture promotes individual growth and a well-rounded work environment. We challenge and support our team through a diversity of assignments and carefully constructed training and team development. We offer great opportunities for both professional and personal advancement. If you are a strong problem solver with a penchant for technology, consider joining our team.

The IT Service Desk Technician – Level 2 (MSP) will be in charge of ensuring exceptional client satisfaction while supporting clients remotely and in person. This person will be working on Tier II troubleshooting but getting exposure to all levels of tickets, with the support of senior engineers mentoring them on best practices.

IT Service Desk Technician – Level 2 (MSP) Technical Experience:

Experience with desktop operating systems
Email Administration with mid-level of user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
Virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor
Experience with M365 and ConnectWise
Domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
Experience supporting Azure AD (InTune is a plus)
High-level experience and knowledge of Windows and Mac operating systems
Experience of Backup Solutions
Experience in troubleshooting Remote Desktop Services and VPN
Experienced in core network components
Maintaining standards and documentation on an ongoing basis as products and technologies evolve

IT Service Desk Technician – Level 2 (MSP) Benefits:

Health, Dental, and Vision Insurance
Short-Term & Long-Term Disability
Unlimited PTO
401(k) with company match
Travel Reimbursement
Testing Material & Certification Reimbursement
Set Growth Plans

Opportunity Location

Irvine, CA

Proposed Salary

$65,000 - $75,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Irvine, CA

Proposed Salary: $65,000 - $75,000

Published: May 27, 2023

Job ID: BW1808

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