IT Service Desk Technician – Level 2 (MSP) Technical Experience:
- Experience with desktop operating systems
- Previous MSP experience is required for consideration
- Email Administration with mid-level of user management including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
- Virtualization Administration and architecture knowledge such as rebooting virtual machines, allocating necessary resources, and maintaining the hypervisor
- Experience with M365 and ConnectWise
- Domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
- Experience supporting Azure AD (InTune is a plus)
- High-level experience and knowledge of Windows and Mac operating systems
- Experience of Backup Solutions
- Experience in troubleshooting Remote Desktop Services and VPN
- Experienced in core network components
- Maintaining standards and documentation on an ongoing basis as products and technologies evolve
IT Service Desk Technician – Level 2 (MSP) Benefits:
- Health, Dental, and Vision Insurance
- Unlimited PTO
- 401(k) with company match
- Travel Reimbursement
- Certification reimbursement