IT Service Desk Technician (MSP)
We have a position open for a IT Service Desk Technician (MSP) to function as a support specialist working for a Managed Service Provider that has nearly doubled in size over the last 4 years!
The IT Service Desk Technician Tier (MSP) will provide end user support on the service desk and eventually assist senior engineers with project-based work. The IT Service Desk Technician (MSP) is an ideal role for an IT Professional that has exposure in the MSP space and is looking to quickly progress their IT career.
IT Service Desk Technician (MSP) Day to Day
- IT support relating to technical issues involving Microsoft’s core business applications and cloud offerings, as well as virtual environments
- Troubleshooting workstation, networking, and server issues remotely
- Manage and support disaster recovery and business continuity solutions
- Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- Maintain and create documentation for hardware, applications, and SOP’s
IT Service Desk Technician (MSP) Job Requirements:
- 1+ years Managed Service Provider Experience required*
- 1+ years experience with ConnectWise & O365 preferred
- Demonstrated knowledge in aspects of Microsoft administration for the Microsoft Windows operating system including installation, management, and application deployment
- Experience working with Active Directory
- Experience troubleshooting Microsoft Office 365; exposure to Microsoft Azure AD a plus
IT Service Desk Technician (MSP) Benefits
- Salary: $45,000-$50,000
- Health, Vision, Dental
- 401k+ Match
- Cell Phone Reimbursement
- Paid annual training
- Fun/Collaborative working environment
