IT Service Desk Technician Tier 1.5 (MSP):
We are proud to be a trusted IT service provider for businesses in Connecticut, New York, and New Jersey. We offer comprehensive services ranging from network security and cloud solutions to managed services and strategic IT consulting. We take a proactive approach, building long-lasting relationships with our clients and aligning our services with your specific business needs.
Our current opening is for an IT Service Desk Technician Tier 1.5 (MSP) with at least 1 year working in the MSP industry. Work with technologies such as Microsoft 365 (including email, MDM, and Intune), Windows 11, and Windows-based servers while managing and troubleshooting Active Directory, DNS, and IP networking issues. Leverage tools like ConnectWise and RMM platforms to provide proactive, high-quality support in a dynamic IT environment.
IT Service Desk Technician Tier 1.5 (MSP) Responsibilities:
- Provide first-line technical support to end-users via phone, email, or in-person.
- Assist users in resolving hardware and software issues promptly and effectively.
- Guide users through step-by-step solutions and document issue resolutions.
Hardware and Software Troubleshooting: - Diagnose and resolve hardware and software problems on desktops, laptops, and peripherals.
- Install, configure, and update software applications.
- Perform routine maintenance and updates on systems and devices
IT Service Desk Technician Tier 1.5 (MSP) Technology Requirements:
- Experience with management of MS365 environments including email, MDM and Intune
- Knowledge of Windows 10 and 11 including baseline security policies.
- Windows Server versions 2016-22
- Familiarity with RMM and remote assistance tools (e.g. ConnectWise)
- Experience troubleshooting issues related to Windows AD, DNS and IP networking.
IT Service Desk Technician Tier 1.5 (MSP) Benefits:
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Paid time off (Vacation, Sick, Holiday)
- Certification Reimbursement
