IT Service Desk Technician Tier 1.5 (MSP)

We have a position open for a IT Service Desk Technician Tier 1.5 (MSP) to function as a support specialist working for a Managed Service Provider that has nearly doubled in size over the last 4 years!

The IT Service Desk Technician Tier 1.5 (MSP) will provide end user support on the service desk and eventually assist senior engineers with project-based work. The IT Service Desk Technician Tier 1.5 (MSP) is an ideal role for an IT Professional that has exposure in the MSP space and is looking to quickly progress their IT career. The IT Service Desk Technician Tier 1.5 (MSP) will act as an IT expert to clients often explaining technology in non-technical terms and consulting them on best practice’s.

IT Service Desk Technician Tier 1.5 (MSP) Day to Day

IT support relating to technical issues involving Microsoft’s core business applications and cloud offerings, as well as virtual environments
Troubleshooting workstation, networking, and server issues remotely
Support Windows Servers
Manage Accounts in Active Directory
Troubleshooting & Administration of O365
Integrate new server hardware and applications under the supervision of a more senior engineer

IT Service Desk Technician Tier 1.5 (MSP) Job Requirements:

1+ years Managed Service Provider Experience required*
1+ years experience with ConnectWise preferred
Knowledge/ Experience with Office 365
Knowledge/ Experience with Active Directory
Knowledge/ Experience with DNS, DHCP
Experience configuring and install various computer and Windows servers

IT Service Desk Technician Tier 1.5 (MSP) Benefits

Salary: $60,000-$65,000
Health, Vision, Dental
401k+ Match
Cell Phone Reimbursement
Paid annual training
Fun/Collaborative working environment

Location

New York, NY

Salary

$60,000 - $65,000

About the Company

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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