IT Service Desk Technician Tier 2 (Managed Services)
We are a full-service Managed IT Service Provider delivering customized IT solutions to small to medium sized businesses. From proactive monitoring to seamless communication and robust cybersecurity, our team is dedicated to ensuring smooth operations so clients can focus on growing their business.
Our current opening is for an IT Service Desk Technician Tier 2 (Managed Services) who has previous MSP experience. The IT Service Desk Technician Tier 2 (Managed Services) will provide direct technical support for clients, while also supporting the helpdesk team with escalated tickets. You will collaborates regularly with other helpdesk engineers, client success team, and client vendors.
IT Service Desk Technician Tier 2 (Managed Services) Responsibilities:
- Handle escalations from Level 1 technicians, providing more in-depth troubleshooting.
- Diagnose and resolve intermediate-level technical issues related to Windows desktops, laptops, and servers.
- Use remote desktop tools to assist clients with resolving issues (ConnectWise).
- Manage and troubleshoot Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and file-sharing issues.
- Support network configurations, including VLANs, firewalls, switches, and routers.
- Perform basic to intermediate troubleshooting of networking issues (e.g., connectivity, IP conflicts, and VPN setup).
- Manage and resolve issues with Microsoft 365, Azure, and other Microsoft cloud services.
- Assist senior engineers in deploying or migrating Windows-based infrastructure, including servers, workstations, and cloud services.
- Participate in client onboarding by assisting with system setups and configurations.
IT Service Desk Technician Tier 2 (Managed Services) Benefits:
- Health, Dental, Vision, and Disability Insurance
- Medical and Dependent Care FSA available
- 401(k) with company match
- PTO and Paid Holidays
- Certification Reimbursement
- Cellphone Reimbursement
