We are a fast-paced, client-focused Managed Services Provider (MSP) delivering proactive IT support, cloud solutions, and cybersecurity to small and mid-sized businesses. We take pride in being a strategic technology partner—keeping our clients secure, productive, and ahead of the curve.

We’re currently hiring an IT Service Desk Technician Tier 2 (Managed Services) with previous MSP experience. This role is ideal for a strong technical troubleshooter who can handle escalations, support Windows infrastructure, and thrive in a team-based environment. You’ll work directly with clients and internal teams to resolve a wide range of IT issues.

Responsibilities:

  • Resolve escalated helpdesk tickets from Tier 1 support
  • Troubleshoot and support Windows desktops, laptops, and servers
  • Manage Active Directory, Group Policy, DNS, DHCP, and file/print services
  • Provide Microsoft 365 and Azure support (account setup, permissions, syncing issues, etc.)
  • Use RMM tools (ConnectWise or similar) to remotely diagnose and resolve issues
  • Perform intermediate network support: VLANs, VPNs, firewalls, routers, and switches
  • Assist with server deployments, cloud migrations, and infrastructure upgrades
  • Participate in onboarding new clients by setting up systems and configuring networks
  • Communicate clearly with clients to provide updates and build trust
  • Document solutions and ticket progress in PSA and RMM platforms

Experience:

  • Previous MSP or IT service provider experience (Required)
  • Strong knowledge of Microsoft 365, Windows Server, and Azure
  • Familiarity with ConnectWise, Autotask, or a similar ticketing/RMM system
  • Solid networking skills (firewalls, switches, VPNs, and routing basics)
  • Excellent communication skills and a commitment to high-quality service
  • Ability to prioritize and resolve issues in a fast-paced environment

IT Service Desk Technician Tier 2 (Managed Services) Benefits:

  • Health, Dental, and Vision Insurance
  • 401(k) with 4% match
  • 15 days PTO + paid holidays
  • Professional development assistance
  • Certification reimbursement
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