IT Service Desk Technician Tier 2 (MSP) Overview:

We are a Managed Services Provider that has been providing first in class technology sales, service, and support to businesses across Texas since 1995. Our core offerings today include Cyber Security, Managed IT Service along with full-service network implementation and management utilizing our own private metropolitan area network, private and hybrid. We are passionate about technology and are looking for fellow technology enthusiasts to join our team!

We have been ranked as a top MSP nationally for the last 5 years and running. Our company is growing which is why we are seeking an experienced IT Service Desk Technician Tier 2 (MSP). As an IT Service Desk Technician Tier 2 (MSP), you’ll play a critical role in delivering exceptional technical support to their clients.

At this time, we are only considering IT Service Desk Technician Tier 2 (MSP) applicants with previous MSP experience!

IT Service Desk Technician Tier 2 (MSP) Responsibilities:

  • Diagnose and resolve advanced technical issues.
  • Have moderate to advanced knowledge of Microsoft Office/Office 365 (Exchange)
  • Have excellent customer service skills
  • Implement system and software upgrades, as well as performance monitoring and tuning.
  • Provide expert-level assistance on a wide range of IT-related topics, including hardware, software, networking, and security.
  • Collaborate with Tier 3 support and other IT specialists to resolve complex problems.
  • Mentor and assist Tier 1 technicians in developing their skills and knowledge.
  • Have good working knowledge of Windows operating systems (desktop and all server)
  • Have knowledge of desktop, laptop, basic server hardware, and networking hardware.
  • Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.
  • Have experience/ technical knowledge of most or all of the following technologies: Windows 7/10/11, Windows Server 2008/2012/2016/2019, Active Directory, Microsoft Office 365, Microsoft Exchange Server, Microsoft Office products including MS Outlook, Word, Excel, Quickbooks, Adobe Acrobat, LogMeIn, TeamViewer, ScreenConnect, ConnectWise, Automate, Veeam Backup Dell/HP Workstation, Cisco Router, Sophos Router/Firewall, HP Server, 3CX Phone

IT Service Desk Technician Tier 2 (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • IRA with 3% match
  • PTO + Paid Holidays
  • Clear paths to grow internally