IT Service Desk Technician Tier 2 (MSP) Responsibilities:
- Diagnose and resolve advanced technical issues.
- Have moderate to advanced knowledge of Microsoft Office/Office 365 (Exchange)
- Have excellent customer service skills
- Implement system and software upgrades, as well as performance monitoring and tuning.
- Provide expert-level assistance on a wide range of IT-related topics, including hardware, software, networking, and security.
- Collaborate with Tier 3 support and other IT specialists to resolve complex problems.
- Mentor and assist Tier 1 technicians in developing their skills and knowledge.
- Have good working knowledge of Windows operating systems (desktop and all server)
- Have knowledge of desktop, laptop, basic server hardware, and networking hardware.
- Stay current with industry trends and emerging technologies to enhance troubleshooting capabilities.
- Have experience/ technical knowledge of most or all of the following technologies: Windows 7/10/11, Windows Server 2008/2012/2016/2019, Active Directory, Microsoft Office 365, Microsoft Exchange Server, Microsoft Office products including MS Outlook, Word, Excel, Quickbooks, Adobe Acrobat, LogMeIn, TeamViewer, ScreenConnect, ConnectWise, Automate, Veeam Backup Dell/HP Workstation, Cisco Router, Sophos Router/Firewall, HP Server, 3CX Phone
IT Service Desk Technician Tier 2 (MSP) Benefits:
- Health, Dental, and Vision Insurance
- IRA with 3% match
- PTO + Paid Holidays
- Clear paths to grow internally
