MSP – IT Coordinator 100% WFH

We are seeking a MSP – IT Coordinator 100% WFH who will interact directly with clients and partner with your peers using your best problem-solving methodologies. The MSP – IT Coordinator 100% WFH will act as the single point of contact to the customer for all types of service requests.

The MSP – IT Coordinator 100% WFH should have experience with Windows 10 Operating System, Office 365/Microsoft 365 Stack, Server 2012/2016 Administration, Firewall administration and Azure Administration. This is a full-time 100% remote opportunity for a MSP – IT Coordinator 100% WFH who has 2+ years of working for a Managed Service Provider.

*** MSP EXPERIENCE IS REQUIRED **

MSP – IT Coordinator 100% WFH Requirements:

  • Qualify client issues and open support tickets.
  • Monitor service boards for new tickets and or respond to tickets.
  • Schedule internal and field resources on the ConnectWise dispatch portal.
  • Overseeing alert management systems
  • Monitor resource schedules to ensure prompt time entry/completion of service requests.
  • Escalate service requests that cannot be scheduled within agreed service levels.

MSP – IT Coordinator 100% WFH Benefits:

  • $45,000 – $55,000
  • Health/Dental/Vision Insurance
  • 401k w/company match