IT Service Manager/ Engineer (Hybrid Workplace)

We are currently seeking a hands-on IT Service Manager/ Engineer (Hybrid Workplace to join our hybrid workplace, which offers a comprehensive range of IT solutions. As an MSP, we take great pride in our ability to tailor IT solutions for our clients and ensure a high level of customer satisfaction.

At our company, we prioritize our people and make significant investments in our employees to ensure their continuous learning and development of technical skills.

Currently, we are looking to hire a hands-on IT Service Manager/ Engineer to join our leadership team. This individual will be responsible for overseeing an 8-person Helpdesk Team and serving as the primary escalation point. Additionally, they will play a crucial role in evolving our support processes and optimizing service delivery.

We are seeking someone who can step into a leadership role from day one and possess the necessary skills and experience to collaborate with the CEO. This individual will be instrumental in scaling and optimizing our predictable revenue stream derived from managed services, allowing us to further monetize our loyal customer base.

IT Service Manager/ Engineer (Hybrid Workplace) Responsibilities:

  • Provide strong leadership and management of the support staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met.
  • Conduct performance evaluations for team leaders and maximize team efficiency
  • Evaluate Technology trends and ensure company is staying up to date and innovative with technological changes including security
  • Develop and implement internal KPI’s
  • Manage and Develop internal Documentation Standard
  • Identify key issues and areas for improvement and make recommendations on procedure improvements
  • Provide leadership, team development, project assessment, planning and management direction to the Managed Services team
  • Lead new client onboarding assessments and standardization project planning and engineering
  • Serve as the Project Team Lead stepping in and providing assistance for complex projects

IT Service Manager/ Engineer (Hybrid Workplace) Requirements:

  • 2+ years previous Managed & Cloud Services Experience
  • Knowledge of Ticketing Systems and Monitoring Software such as ConnectWise
  • Tier III technical knowledge required
  • Experience directing challenging technology issues
  • Knowledge of Windows Servers, Active Directory, Azure, and M365
  • 1+ years of experience in a Senior Management role

IT Service Manager/ Engineer (Hybrid Workplace) Benefits:

  • Salary $90,000- $100,000 (dependent on experience)
  • Healthcare, vision, dental – Blue Cross Blue Shield
  • First 6 months onsite then hybrid schedule
  • Team oriented company culture with frequent outings
  • 401k + company match
  • Hybrid WFH schedule