IT Support Desk Engineer – Tier 2 (MSP) Overview:

We are a rapidly growing Managed Services Provider in NYC. We provide outsourced IT services to clients throughout the tri-state area. We support clients in industries such as Healthcare, Legal, Financial, Manufacturing, and many more. Employee and company growth is highly valued which is why we offer top of the line benefits, 15 days PTO (increases after 1st year), 401(k) w/ match, annual reviews, paid training, and more.

We are looking for an eager, hungry, fast paced, and motivated individual for full time salaried employment as a IT Support Desk Engineer – Tier 2 (MSP). In this IT Support Desk Engineer – Tier 2 (MSP) opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers, as well as work towards maintaining and administering our client IT environment networks, servers, and cloud.

** IT Support Desk Engineer – Tier 2 (MSP) MUST have previous Managed Services experience **

IT Support Desk Engineer – Tier 2 (MSP) Requirements:

  • Solid working knowledge of Windows Servers/Active Directory/Group Policy
  • Proficiency in the implementation and support of Office 365 environments
  • VMware and Hyper-V
  • Azure AD experience
  • Previous experience acting as a point of escalation required
  • Previous experience working with a Managed Service Provider (MSP) is required
  • Experience with ConnectWise Manage and Automate (Control is a plus)

IT Support Desk Engineer – Tier 2 (MSP) Salary + Benefits:

  • $55,000 – $65,000 (dependent on experience)
  • Health, Vision, Dental, Flex, Life, and more (100% company paid)
  • 15 Days PTO (increases with tenure)
  • Paid Training
  • Bonuses for Certification achievements
  • Partial WFH