IT Support Desk Technician (Managed Services) Job Overview:

We are a long-standing Managed and Cloud Services Provider that supports clients across the East Coast. We offer a full range of technical and support solutions for small-medium businesses (SMBs) in any industry. They provide SMBs the perfect technical solution to fit their needs as well as offer the support necessary to keep them up-to-date and secure. Our goal is to grow our team which is why we offer regular paid trainings, certification reimbursement, and opportunities to work with System Administrators on advanced issues.

We have been consistently growing and are seeking a IT Support Desk Technician (Managed Services) to join our Service Desk Team. The ideal IT Support Desk Technician (Managed Services) will have a proven track record taking ownership of responsibilities to completion of task, the ability to multi-task in a fast-paced environment, and providing stellar customer service. The will provide direct technical support for clients, while also supporting the helpdesk team with escalated tickets through ConnectWise.

At this time, we are only considering IT Support Desk Technician (Managed Services) with previous MSP experience.

IT Support Desk Technician (Managed Services) Position Details:

  • Responsible for providing first line support in a professional and timely manner relating to all technology.
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems, including: Windows server operating systems and roles, Microsoft 365’s full suite, networking systems.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls and security.
  • Basic remote access solution implementation and support: VPN and Terminal Services.
  • System documentation maintenance and review in ConnectWise.
  • Monitor performance and ensure system availability and reliability.
  • Communication with end users as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.

IT Support Desk Technician (Managed Services) Benefits:

  • Health, Dental, & Vision Insurance
  • Partial WFH
  • 401(k) with company match
  • PTO + Paid Holidays
  • Paid Training
  • Certification Reimbursement
  • Clear paths for promotions
  • Company Car for client visits