IT Support Engineer – L1.5 (ConnectWise)

About

IT Support Engineer – L1.5 (ConnectWise) Overview:

Seeking a IT Support Engineer – L1.5 (ConnectWise) to join a next-gen style Cloud Services Provider that located in Costa Mesa, CA. We have grown since our opening in 1999 and currently are looking to hire two people for this position. The IT Support Engineer – L1.5 (ConnectWise) will be joining a 15 person Service Desk team that emphasizes learning by offering cert reimbursement and the chance for Support Engineers to work alongside System Administrators on projects M365 migrations, server configurations, and more.

The IT Support Engineer – L1.5 (ConnectWise) will be working on a team that supports a specific set of clients and will act as the point of contact for those clients. Technologies the IT Support Engineer – L1.5 (ConnectWise) are as follows, but not limited to M365, Windows Servers, VMware, Azure, and SonicWALL. The IT Support Engineer – L1.5 (ConnectWise) needs to have previous experience using ConnectWise or ITGlue and have worked for an MSP in the past.

IT Support Engineer – L1.5 (ConnectWise) Required Skills:

MSP experience (no exceptions)
ConnectWise / ITGlue
Experience doing End User IT Support, Cloud, O365 troubleshooting/administration, basic virtualization, Windows System Administration, and general Network Administration (TCP/IP)
At least 1 years of experience in general Network Administration/Troubleshooting
Ability to perform end-to-end troubleshooting of issues, where the problem may lie in the storage, server, network or anywhere in between
Strong interpersonal and communications skills

IT Support Engineer – L1.5 (ConnectWise) Benefits:

Health/Dental/Vision Insurance (100% employee & portion for defendants)
401(k) with company match
Certification/Travel Reimbursement
Yearly Performance Based Raises
PTO + Paid Company Holidays

Location

Costa Mesa, CA

Salary

$60,000 - $70,000

About the Company

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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