IT Support Engineer – Level II (MSP) Requirements:
- Previous experience at a Managed Services Provider is a MUST
- Windows Desktop Operating Systems (Windows 7/8/10/11)
- Working in an Active Directory Environment (Joining Computer to Domain, Create Accounts, Reset Passwords)
- Standard Desktop Applications (Microsoft Office, Adobe Acrobat etc.)
- M365 Administration
- Multiple Internet Browsers (Microsoft Edge, Mozilla Firefox, Google Chrome etc.)
- Anti-Virus/Anti-Malware Software (Sophos, Trend Micro, Crowdstrike, Sentinel, etc.)
- On-premise and hosted VoIP systems
- Networking technologies
- Be familiar with ticketing/help desk software (i.e. ConnectWise, Autotask, etc.)
- Be familiar with RMM software (i.e. Automate, Kaseya, Datto, Synchro, N-Central, etc.)
IT Support Engineer – Level II (MSP) Salary + Benefits:
- $55,000 – $65,000 (flexible based on experience)
- Health/Dental/Vision
- 401(k) with 3% company match
- Generous PTO
- Travel and Certification Reimbursement
- Ongoing Paid Training
- Partial WFH
