IT Support Engineer – Managed Service Provider
We are a well-established Managed Service Provider (MSP) based in Smyrna, Atlanta, dedicated to delivering exceptional IT solutions and support to a diverse range of clients, from SMBs to enterprise-level businesses. Our reputation is built on our commitment to customer service and technical expertise, ensuring we consistently provide high-quality services.
As part of our team, you’ll enjoy clear paths for career growth, with regular salary increases and opportunities for promotion. We invest in your professional development through paid training programs and upfront certification payments, keeping you at the forefront of the latest technologies. Join our supportive, growth-driven environment where your skills and efforts are truly valued.
IT Support Engineer – Managed Service Provider Responsibilities:
- Provide technical support to clients via email, phone, and in-person (as needed)
- Perform system configurations, installations, and updates
- Troubleshoot hardware and software issues
- Manage and maintain M365 administration
- Monitor and manage firewalls
- Utilize ConnectWise and IT Glue to track and document client issues and resolutions
- Collaborate with team members to ensure timely and effective resolution of client issues
IT Support Engineer – Managed Service Provider Requirements:
- Experience working for a Managed Service Provider (MSP)
- 2+ years of experience in IT support or a related field
- Strong knowledge of M365 administration, firewalls management, ConnectWise, and ITGlue
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- IT certifications (e.g. CompTIA A+, Network+, Security+) are a plus
IT Support Engineer – Managed Service Provider Benefits:
- 401(k) w/ 6% match
- Work from Home options
- Medical/ Dental/ Life Insurance – 100% coverage
- Generous PTO
- Certification Reimbursement
