IT Support Engineer (MSP)
We are a Managed Services Provider celebrating 30 years in business. Our goal is to bring enterprise-level service and technologies to small to medium sized business in the DFW metroplex. We empower our team with ownership of their roles, providing autonomy and fun in their jobs, all while ensuring the best for our clients.
Our current opening is for an IT Support Engineer (MSP) comfortable resolving L1 and L2 issues. The work of an IT Support Engineer (MSP) may extend over several areas of expertise including Microsoft Office 365, Azure, server hardware and software, computer hardware and software, networking equipment, and general troubleshooting of other typical business devices and applications.
The IT Support Engineer (MSP) role requires at least 1 year of previous MSP experience.
IT Support Engineer (MSP) Responsibilities:
- Perform remote help desk support.
- Tracking & documenting support activities, using ConnectWise ticketing system.
- Must be able to troubleshoot and diagnose technical issues in a timely manner to implement a solution or offer alternative options.
- Must have good working knowledge of Windows operating systems (desktop and all server)
- Must have knowledge of desktop, laptop, and basic server hardware.
- Must be able to assist or install and configure desktops, laptops, and basic networking hardware when on site
- Must have basic knowledge of routers, firewalls, networking and TCP/IP protocol
- Understanding of VoIP Phone Systems required to set up user extensions
- Moderate to advanced knowledge of Microsoft Office/Office 365
- A strong attention to detail and ability to communicate and document with clarity
IT Support Engineer (MSP) Benefits:
- Health, Dental, and Vision Insurance including dependents
- Performance based bonuses
- Certification reimbursement
- Paid time off
