IT Support Engineer (MSP/ConnectWise)
Our reputable MSP/CSP, nestled in the heart of Richardson, TX, serves the needs of small and medium-sized businesses across various industries. Renowned for our commitment to excellence, we provide top-tier customer service, offering a spectrum of IT solutions from cloud computing services to networking solutions. Seamlessly transitioning clients from on-premises setups to cloud-based platforms, we prioritize client satisfaction above all else. Additionally, we cultivate a collaborative work environment that fosters employee growth, offering ample training opportunities and pathways for advancement.
As we continue to expand, we are actively seeking a dynamic and dedicated IT Support Engineer (MSP/ConnectWise) to join our team. In this role, you’ll be tasked with supporting Windows Servers, managing M365 administration, overseeing Datto systems, configuring and maintaining servers via Hyper-V/VMware/Citrix, and handling cloud computing tasks spanning platforms such as Azure, AWS, and G-suite. This is a full-time position offering a competitive salary base ranging from $55K to $65K, contingent upon experience.
IT Support Engineer (MSP/ConnectWise) Experience and Requirements:
- Microsoft 365 and Windows Server experience
- Firewall troubleshooting experience (Sophos, Cisco, SonicWALL, Watchguard)
- Network Setup (installing APs, switches, and firewalls)
- Knowledge of virtualization (VMware, Hyper-V, or Citrix)
- Setting Up Customer Networks (cloud to keyboard)
- Windows Server Installation
- Configuration Maintenance
- Ongoing Support (access points, firewalls, and switches)
IT Support Engineer (MSP/ConnectWise) Benefits:
- Health, Dental, and Vision Insurance
- HSA and FSA
- Life Insurance
- 401(k) with company match
- Weekly team trainings
- Certification reimbursement
- Clear paths to grow into System Administrator or Network Administrator
