Step Up from Helpdesk – Take Your IT Career to the Next Level!!

Are you stuck doing basic IT tasks and looking for more challenging work? Ready to go beyond password resets and truly expand your technical skillset? Join a fast-growing MSP that values your expertise, invests in your growth, and exposes you to cutting-edge technologies.

We’re looking for an IT Support Engineer who’s stronger than a Tier 1 and ready to conquer the Tier 2 level. Someone with troubleshooting chops, a solid foundation in Microsoft 365, networking, and servers, and a hunger to keep learning.

What You’ll Do

  • Troubleshoot and resolve Microsoft 365, Active Directory, and basic network issues
  • Support Windows Server environments, including basic PowerShell, AD Connect, and Group Policy
  • Diagnose and fix DNS, DHCP, VPN, and MFA issues
  • Keep printers, scanners, and VOIP systems running smoothly
  • Deploy and configure new workstations, migrate data, and manage licenses
  • Collaborate with Tier 2+ engineers to tackle more advanced projects
  • Deliver exceptional customer service, translating technical issues into user-friendly solutions
  • Document solutions and contribute to an ever-improving knowledge base

What You Bring

  • 2+ years of IT support experience in a Managed Service Provider (MSP) environment
  • Experience troubleshooting Windows desktops/servers, Microsoft 365, and networking basics
  • Ability to diagnose connectivity issues (Wi-Fi, VPN, VoIP, AD Sync)
  • Strong documentation skills – you log tickets clearly and concisely
  • A team-player mentality – willing to step up, learn, and grow
  • Great communication skills – able to explain technical issues in a client-friendly way
  • Previous MSP experience is a plus

Why Join Us?

  • Hybrid schedule – work from home one to two days a week
  • Career growth – gain hands-on experience with advanced technologies and client projects
  • Team lunches and outings – a collaborative work environment that values its employees
  • Laid-back, fun culture – not your typical corporate IT job
  • Ongoing training and certification reimbursement

Benefits:

  • $60,000- $70,000
  • Health insurance (BCBS)
  • 401(k) with 3% match
  • Paid Time Off (PTO)
  • Certification reimbursement
  • Travel reimbursement

If you’re an ambitious IT professional looking for more than just a helpdesk role, this is your opportunity to advance your career. Apply today.

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