IT Support Engineer (Tier 2.5) MSP:
We are seeking a Mid-Senior level IT Support Specialist who is skilled in ConnectWise, Windows 2012-2022 server roles, Hyper-V, VMware, Firewalls, TCP/ IP, DHCP, and DNS. The ideal candidate is a team player, able to hit the ground running, an excellent communicator and client relationship builder.
The IT Support Engineer will be joining a customer-service driven MSP focused on “white glove” support. This MSP is well structured with respect to operations/ procedures, is big on automation, and has an extremely low turnover rate. They truly care for their employees and place a major emphasis on work life balance so much so they do not have any 24/7 clients compared to other MSP’s.
IT Support Engineer (Tier 2.5) MSP Responsibilities:
- Microsoft 365 administration & migration support
- Azure infrastructure (design, implementation, management)
- System Administration (Windows Servers)
- Security & compliance to safeguard infrastructure
- Backup & disaster recovery
- Network Infrastructure management (configure firewalls, provide support)
IT Support Engineer (Tier 2.5) MSP Requirements:
- 3+ years of experience working for a Managed Service Provider REQUIRED*
- Experience with backup & disaster recovery
- Experience with M365 Administration
- Experience with VMware or Hyper-V
- Experience with ConnectWise or other PSA and RMM tools
- Knowledge of Azure Networking, Azure Active Directory, Azure Storage, Azure Virtual Machine is a plus
- MCSE, MCSA, CCNA, AZ-400 a plus
IT Support Engineer (Tier 2.5) MSP Benefits:
- Salary: $70,000 to 80,000
- Medical, Dental, Vision insurance
- PTO + Company paid holidays
- 401k+ 3% match
- Employee growth plans & certification reimbursement
- Opportunity to work heavily in cloud technology
