IT Support Engineer – Tier 2 Escalations (MSP) Overview:

We are a rapidly growing Managed Services Provider in Irvine, CA. We provide outsourced IT services to clients throughout Southern California, including industries such as Healthcare, Legal, Financial, Manufacturing, and many more. Employee and company growth is highly valued which is why we offer bonuses, 15 days PTO (increases after 1st year), Hybrid WFH schedule, 401(k) w/ match, annual reviews, and more.

We are looking for an eager, hungry, fast paced, and motivated individual for full time salaried employment who is willing to work hard and be a team player. In the IT Support Engineer – Tier 2 Escalations (MSP) opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers, as well as work towards maintaining and administering our client IT environment networks, servers, and cloud.

IT Support Engineer – Tier 2 Escalations (MSP) Requirements:

  • Solid working knowledge of Windows Servers/Active Directory/Group Policy
  • Proficiency in the implementation and support of Office 365 environments
  • VMware and Hyper-V
  • Azure AD/Intune experience
  • Previous experience acting as a point of escalation required
  • Previous experience working with a Managed Service Provider (MSP) is highly preferred
  • Experience with ConnectWise, Autotask, Kaseya, or any other MSP-centric tools preferred

IT Support Engineer – Tier 2 Escalations (MSP) Salary + Benefits:

  • $60,000 – $70,000 (dependent on experience)
  • Health, Dental, and Vision Insurance
  • 15 Days PTO (increases with tenure)
  • 401(k) w/ company match
  • Annual Bonus
  • Hybrid WFH