We’re an established Managed Services Provider (MSP) supporting small and mid-sized businesses across New York City. We’re hiring a IT Support Specialist Level 2 (MSP) to join our team and deliver both remote and onsite support. If you have MSP experience and love solving a wide range of technical challenges in a fast-paced, client-facing environment, we want to hear from you.
This is a full-time, permanent role that ideal for someone with prior MSP experience who’s ready to deepen their skills, take on new challenges daily, and grow into more advanced technical or client-facing roles within the company.
Responsibilities:
- Provide remote and onsite support for end users, desktops, laptops, networks, and cloud services
- Set up and configure Windows desktops, servers, firewalls, and networking hardware
- Support onboarding/offboarding, manage Microsoft 365 accounts, and handle email migrations
- Resolve escalated helpdesk tickets and partner with senior engineers on complex issues
- Maintain documentation, asset tracking, and inventory across client environments
- Deliver exceptional communication and customer service to clients
Experience:
- Minimum 1 year of experience working for a Managed Services Provider (required)
- Strong troubleshooting skills with Windows 10/11, Microsoft 365, Active Directory, DNS/DHCP
- Hands-on experience with desktop support, remote access tools, and hardware setup
- Clear communicator with a proactive and client-service-oriented approach
- Ability to travel locally to client sites (mileage and expenses reimbursed)
Compensation:
- Competitive salary: $60,000–$70,000, based on experience
- Health, dental, and vision insurance
- 401(k) with 4% match after 1 year
- 15 PTO days plus paid holidays
- Professional development: Ongoing training and mentorship from senior engineers
- Mileage reimbursement for client travel
- A collaborative, growth-focused team environment with broad technical exposure
