IT Support Specialist Tier 1.5 (ConnectWise)

We have a position open for a IT Support Specialist Tier 1.5 (ConnectWise) to function as a support specialist working for a Managed Service Provider that has nearly doubled in size over the last 4 years!

The IT Support Specialist Tier 1.5 (ConnectWise) will provide end user support on the service desk and eventually assist senior engineers with project-based work. The IT Support Specialist Tier 1.5 (ConnectWise) is an ideal role for an IT Professional that has exposure in the MSP space and is looking to quickly progress their IT career.

IT Support Specialist Tier 1.5 (ConnectWise) Day to Day

  • IT support relating to technical issues involving Microsoft’s core business applications and cloud offerings, as well as virtual environments
  • Troubleshooting workstation, networking, and server issues remotely
  •  Manage and support disaster recovery and business continuity solutions
  • Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security
  •  Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Maintain and create documentation for hardware, applications, and SOP’s

IT Support Specialist Tier 1.5 (ConnectWise) Job Requirements:

  • 1+ years Managed Service Provider Experience required*
  • 1+ years experience with ConnectWise & O365 preferred
  • Demonstrated knowledge in aspects of Microsoft administration for the Microsoft Windows operating system including installation, management, application deployment, and security as well as Exchange
  • Experience configuring and administering Microsoft Office 365; exposure to Microsoft Azure AD a plus

IT Support Specialist Tier 1.5 (ConnectWise) Benefits

  • Salary: $50,000-$55,000
  • Health, Vision, Dental
  • 401k+ Match
  • Cell Phone Reimbursement
  • Paid annual training
  • Fun/Collaborative working environment