A fast-growing Managed Service Provider (MSP) is seeking a technically capable, service-driven IT Support Specialist (Tier 1.5) to support small and mid-sized business clients across New Jersey and New York.

This role is ideal for someone who’s outgrown a basic help desk position and is ready to step into a more proactive support role—handling both remote and onsite work, solving issues at the root, and delivering high-touch client care.

What You’ll Do

  • Provide remote and onsite support for end users and IT environments
  • Troubleshoot desktop, server, printing, and network connectivity issues
  • Set up and support Windows workstations, mobile devices, and smart phones
  • Assist with server and network support for small business clients
  • Maintain accurate documentation and update ticketing system in real time
  • Answer calls and respond to support requests within defined SLAs
  • Collaborate with clients and vendors to resolve technical issues efficiently
  • Participate in the company’s rotating on-call support schedule

What You Bring

  • 1–3 years of experience in a technical support role, ideally within an MSP or service provider setting
  • Solid knowledge of Windows 7/10, Microsoft Office Suite, and remote support tools
  • Familiarity with supporting Windows servers, network connectivity, and printers
  • Excellent communication skills, both written and verbal
  • Detail-oriented, organized, and able to handle multiple support requests
  • Experience using a ticketing system and remote support tools (preferred)
  • Bonus points for:
  • Industry certifications (CompTIA, Microsoft, etc.)
  • Linux support experience
  • Exposure to cloud platforms or basic networking

Compensation & Benefits

  • Salary: $50,000–$60,000 based on experience
  • Medical, vision, and dental insurance
  • Life insurance and company-paid short/long-term disability
  • 401(k) plan with company support
  • Bonus program
  • Educational assistance and adoption support programs

If you’re looking for a hands-on MSP role where you can build technical skills, work closely with clients, and step confidently toward Tier 2-level responsibilities—apply today.

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