We are a proactive Cloud and Managed Services Provider based in Oak Brook, IL, expanding our team due to continued client growth. Our environment fosters collaboration and innovation, where learning and development are key values. Join us and be part of a team that values your input and encourages growth
IT Support Specialist Tier 2.5 (MSP) Responsibilities:
- Provide remote and onsite level 2/3 server support and system/network administration.
- Execute project work including network and server upgrades.
- Conduct system/network diagnostics, repairs, and optimizations.
- Install, configure, and deploy Microsoft Windows workstations and servers.
- Set up switches, routers, firewalls, and wireless access points.
- Troubleshoot TCP/IP subnetting and Internet connectivity.
- Address client-specific software issues (Windows, M365, QuickBooks, etc.).
- Administer user permissions and email accounts (AD/GPO, Azure, Exchange, O365).
- Proactively monitor and maintain client network environments.
IT Support Specialist Tier 2.5 (MSP) Technical Qualifications:
- Proven IT Consultant experience with hardware, software, and network solutions.
- Proficiency in TCP networking, DHCP, DNS, VLANs.
- Expertise in Microsoft Windows and Windows Server (2012 R2 through 2022).
- Familiarity with VMWare virtualization technologies.
IT Support Specialist Tier 2.5 (MSP) Benefits and Salary:
- Salary $80k-$100k+
- Medical, Dental, Vision
- Simple IRA with company match
