Overview: We are a rapidly growing IT solutions provider focused on Health Care IT, experiencing 50% – 60% year-over-year revenue growth. Our services include proactive managed solutions, specializing in building network infrastructure for healthcare companies launching new offices. We are seeking a Tier 2 Support Engineer who is excited about working on projects, including deployments and network builds.
- Administer Windows Servers, O365, Azure AD, and desktop operating systems across various client platforms.
- Participate in projects and deployments, dedicating up to 30% of your time to these initiatives.
- Monitor and troubleshoot client backups to ensure data integrity.
- Provide diagnostics and support for workstations and peripherals.
- Escalate customer issues through appropriate channels for resolution.
- Document support issues and actions taken in the Customer Relationship Management (CRM) ticketing system.
IT Support Specialist Tier 2 (MSP) Qualifications:
- Experience in a Tier 2 support role or equivalent.
- Strong knowledge of Windows Server, O365, Azure AD, and desktop support.
- Ability to work collaboratively on projects and adapt to new technologies.
- Excellent communication and problem-solving skills.
IT Support Specialist Tier 2 (MSP) Benefits:
- $55,000- $65,000
- 100% Health Insurance coverage
- Vision insurance
- Access to a company car
- Company credit card for business expenses
- Regular lunches provided by the company
We are committed to investing in our employees and offer opportunities for growth, including training on new technologies and involvement in senior-level projects. If you’re ready to advance your career in a dynamic environment, we encourage you to apply!
