IT Support Specialist Tier 2 (MSP)

Location: Oak Brook, IL / Salary: $70,000 - $80,000

IT Support Specialist Tier 2 (MSP)

As one of the top growing I.T. services provider and consulting firms, we service many SMB clients including medical companies, insurance companies, financial firms, and nonprofits to name a few. We also have diverse service offerings including but not limited to Managed Services, IT Consulting, Cyber Security, and Cloud Solutions.

We are seeking a qualified IT Support Specialist Tier 2 (MSP) to join our team and provide white glove support to our client base. The IT Support Specialist Tier 2 (MSP) will have exposure to diverse technologies including virtualization, cloud, networking, and windows systems. The IT Support Specialist Tier 2 (MSP) is an ideal position for an IT Professional who has some hands on experience working for a MSP and is looking to quickly advance their career upward to gain more backend system administration exposure.

IT Support Specialist Tier 2 (MSP) Responsibilities:

Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise.
Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems
Provide desktop support, manage accounts in active directory, printer support
Provide network support and some administration.

IT Support Specialist Tier 2 (MSP) Requirements:

Experience working for a Managed Service Provider
Hands on experience with Active directory, O365, Windows OS
ConnectWise experience is a major plus

IT Support Specialist Tier 2 (MSP) Benefits:

Base salary $70,000-$80,000 (dependent on experience)
Certification reimbursement
Career development and formal training
Matching 401(k), profit-sharing and medical coverage is provided.
Car/ mileage reimbursement

Opportunity Location

Oak Brook, IL

Proposed Salary

$70,000 - $80,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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