IT Support Specialist Tier 2 (MSP)

As one of the top growing I.T. services provider and consulting firms, we service many SMB clients including medical companies, insurance companies, financial firms, and nonprofits to name a few. We also have diverse service offerings including but not limited to Managed Services, IT Consulting, Cyber Security, and Cloud Solutions.

We are seeking a qualified IT Support Specialist Tier 2 (MSP) to join our team and provide white glove support to our client base. The IT Support Specialist Tier 2 (MSP) will have exposure to diverse technologies including virtualization, cloud, networking, and windows systems. The IT Support Specialist Tier 2 (MSP) is an ideal position for an IT Professional who has some hands on experience working for a MSP and is looking to quickly advance their career upward to gain more backend system administration exposure.

IT Support Specialist Tier 2 (MSP) Responsibilities:

  • Respond to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise.
  • Complete basic troubleshooting and provide IT support for Microsoft core business applications and operating systems
  • Provide desktop support, manage accounts in active directory, printer support
  • Provide network support and some administration.

IT Support Specialist Tier 2 (MSP) Requirements:

  • Experience working for a Managed Service Provider
  • Hands on experience with Active directory, O365, Windows OS
  • ConnectWise experience is a major plus

IT Support Specialist Tier 2 (MSP) Benefits:

  • Base salary $70,000-$80,000 (dependent on experience)
  • Certification reimbursement
  • Career development and formal training
  • Matching 401(k), profit-sharing and medical coverage is provided.
  • Car/ mileage reimbursement