Are you an experienced IT support professional with strong knowledge of both Mac and Windows environments? Do you have a background in MSP support and love delivering high-touch service in fast-paced, client-facing roles?
We’re hiring an IT Support Specialist to join a fast-growing MSP based in Midtown Manhattan. This is a high-visibility role where you’ll support a mix of SMB and enterprise clients in a co-managed IT environment. You’ll be backed by a tight-knit team that believes in growth, collaboration, and technical excellence.
What You’ll Be Doing:
- Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals
- Set up and troubleshoot user accounts, email configurations, and hardware/software issues
- Support and escalate technical issues related to macOS, Office 365, Active Directory/Azure Entra, Intune, and networking
- Assist in implementing IT solutions across both on-prem and cloud-based environments
- Maintain strong documentation and follow best practices using ConnectWise, Automate, and IT Glue
What We’re Looking For:
- 2+ years of IT support experience, preferably within an MSP or client-facing role
- Experience supporting both Mac and Windows environments
- Proficiency in:
- Office 365 administration (license management, troubleshooting, user support)
- Active Directory & Azure AD Connect
- Networking basics: DNS, DHCP, Wi-Fi, and firewall configurations
- Familiarity with tools like ConnectWise, IT Glue, Automate
- Strong communication and interpersonal skills – you’re as good with people as you are with tech
- Must be commutable to Midtown Manhattan and the 5 boroughs – typically 2-3 days in-office, 2-3 days at client sites
Perks & Benefits:
- 100% employer-paid health, dental, and vision insurance for employees
- Generous PTO and federal holidays off
- Opportunities for professional development and advancement
- Supportive, collaborative team culture with regular outings and team events
- Leadership that actively supports your technical growth and long-term career goals