We are a fast-growing provider of healthcare IT services and back-office solutions, headquartered in Brooklyn, NY. We support a wide range of medical organizations nationwide and are expanding our in-house technical team to keep pace with client demand.

We’re currently seeking an experienced IT Technician with a strong Managed Service Provider (MSP) background to join our technical support team. This role is full-time, onsite at our Brooklyn office, with occasional work-from-home flexibility on Fridays. Local travel to client sites is required — a personal vehicle and valid driver’s license are essential (mileage reimbursed).

Key Responsibilities

  • Provide Tier 2 support for servers, networking equipment, desktop systems, and software
  • Configure, manage, and troubleshoot firewalls, switches, and access points (Fortinet, Cisco, SonicWall, Ubiquiti, Juniper)
  • Support and administer Microsoft Office 365 and RingCentral VOIP environments
  • Serve as a reliable technical point of contact for client-facing issues
  • Document all work in a structured ticketing system
  • Mentor junior technicians and contribute to overall team improvement
  • Perform onsite visits for system setup, troubleshooting, and client support

Qualifications

  • Minimum 5 years of experience in IT, with 3+ years supporting clients in an MSP setting
  • Hands-on expertise with network hardware and security appliances (Fortinet, Cisco, etc.)
  • Proficient with Office 365, Active Directory, and VOIP solutions
  • Strong troubleshooting and communication skills
  • High attention to detail in documentation and ticketing
  • Must have a valid U.S. driver’s license and reliable vehicle for local travel

Benefits

  • Salary: $60,000-$75,000
  • Medical, dental, and vision insurance
  • Flexible Spending Account (FSA)
  • 401(k) with up to 4% employer match
  • Short-term and long-term disability coverage
  • Company-paid group life insurance

This is a great opportunity for a driven IT professional who thrives in a fast-paced MSP environment and wants to grow with a company making a real impact in the healthcare space.

Apply now if you’re ready to bring your MSP experience to a role with purpose, variety, and room to grow.

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