IT Support Superhero – MSP

We have been providing full Managed Services for businesses in and around Staten Island since 2000. We give all clients best-of-breed service whether they are small or enterprise level, all clients get the VIP treatment. Our time in the industry has helped us develop fantastic word of mouth and advanced workflow and procedures around proactive IT services so clients can rest easy at night. Due to consistent internal promotions, we need to add another IT Support Superhero to our team!

Our ideal IT Support Superhero – MSP will have 1-2 years’ experience supporting Windows Server 2012+ for small to mid-size environments. The IT Support Superhero – MSP will serve as the first point of contact on our team of 6 and will be working the Engineer team to further develop your skillset. The IT Support Superhero offers chances for advancement and professional growth. If we pique your interest for the IT Support Superhero so far, please read on for more responsibilities and benefits.

IT Support Superhero – MSP Responsibilities and Requirements:

  • Evaluate and manage needs on a per-customer basis
  • Experience handling escalated tickets in an SLA-driven environment – MSP REQUIRED
  • Resolve issues presented by clients to help our helpdesk
  • Experience with the Kaseya VSA & VMS is a must
  • Manage the retirement of obsolete technologies/services when required
  • Hosted Exchange & O365 administration
  • Windows Server 2012+, including AD, GPOs, File, DHCP, etc.
  • Familiarity with basic networking fundamentals and setup, patching equipment, and terminating of
    cables to data ports, patch panels, and connectors
  • Excellent organizational skills, including maintenance and design of policies and procedures including forms, call tickets, and client service records.

IT Support Superhero – MSP Benefits:

  • $45k-$60k
  • 3 Weeks PTO
  • Step immediately into a leadership role within the company, helping mold/build a new created seat
  • Commuter compensations
  • Certification reimbursement
  • Full Medical/Dental/Vision

 

*Actual salary for IT Support Superhero – MSP to commensurate with experience*