IT Support Technician – (ConnectWise)

Location: Plano, TX / Salary: $45,000-$55,000

IT Support Technician – (ConnectWise)

IT Support Technician – (ConnectWise)

We are are customer-oriented Managed Service Provider that has been providing white glove support to our SMB client base for over 15 years. We provide a broad range of services to customize solutions to fit our clients unique requirements.

Currently, we are looking for an IT Support Technician – (ConnectWise) to join our growing service desk team! The IT Support Technician – (ConnectWise) will be taking on tickets through ConnectWise and will gain exposure to the projects team after the first 6 months. This is a great opportunity for a junior IT professional to gain exposure to various technology including cloud and to grow into a tier 2 role within the first year.

IT Support Technician – (ConnectWise) Responsibilities:

  • Troubleshoot, repair, and configure core computer network components
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to incoming technical support tickets from our clients using ConnectWise
  • Work with the team to ensure tickets assigned are responded to in a timely manner.
  • Troubleshoot, resolve, and escalate tickets.
  • Document troubleshooting steps and help come up with improvement processes.

IT Support Technician – (ConnectWise) Requirements:

  • Experience with Windows Server 2012/2016, Exchange 2013/2016
  • Excellent communication skills, both written and verbal
  • 1+ years experience with O365 and Active Directory
  • ConnectWise experience preferred
  • 6 months+ MSP experience required

IT Support Technician – (ConnectWise) Benefits:

  • Salary: $45,000- $55,000
  • Health/Vision/Dental
  • 401K with Matching
  • Reimbursement for traveling, certs, and training
  • PTO days & Holidays

Opportunity Location

Plano, TX

Proposed Salary


Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: Plano, TX

Proposed Salary: $45,000-$55,000

Published: August 4, 2022

Job ID: BW9377

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