IT Support Technician – Junior Support Team – MSP
You will be joining a company that has grown by 20% year-over-year and continues to expand services, scale the size of team and create new leadership roles within the company. You’ll be part of a company that invests in it’s people, has an open door policy and regular opportunities to work alongside senior engineers to assist in projects.
IT Support Technician – Junior Support Team – MSP should have IT support and light projects experience working within the Managed Services industry or supporting multiple SMB environments within an SLA environment.
IT Support Technician – Junior Support Team – MSP Requirement:
- Being the first point of defense and trying to resolve the issues before escalating the issue
- Administration of Office 365
- Diagnose, troubleshoot and/or support
- Supporting On-boarding/off-boarding
- Maintaining and troubleshooting user hardware
- Triaging incoming customer support tickets and working through them
- Proven customer service and problem-solving skills.
- Excellent at communicating in a way that makes sense to non-technical people (face-to-face and written)
- Prefer experience working with Active Directory, and ConnectWise
IT Support Technician – Junior Support Team – MSP Salary & Benefits:
- $50k – $70k
- Full-Time
- Health/Dental/Vision
- Generous PTO/Paid Holidays
- 401(k) with company contribution
- Certification Reimbursement
*Actual salary of IT Support Technician – Junior Support Team – MSP to commensurate with experience*
