IT Support Technician – Junior Support Team – MSP

Location: Naperville, IL / Salary: $50,000 - $70,000

IT Support Technician – Junior Support Team – MSP

You will be joining a company that has grown by 20% year-over-year and continues to expand services, scale the size of team and create new leadership roles within the company. You’ll be part of a company that invests in it’s people, has an open door policy and regular opportunities to work alongside senior engineers to assist in projects.

IT Support Technician – Junior Support Team – MSP should have IT support and light projects experience working within the Managed Services industry or supporting multiple SMB environments within an SLA environment.

IT Support Technician – Junior Support Team – MSP Requirement:

Being the first point of defense and trying to resolve the issues before escalating the issue
Administration of Office 365
Diagnose, troubleshoot and/or support
Supporting On-boarding/off-boarding
Maintaining and troubleshooting user hardware
Triaging incoming customer support tickets and working through them
Proven customer service and problem-solving skills.
Excellent at communicating in a way that makes sense to non-technical people (face-to-face and written)
Prefer experience working with Active Directory, and ConnectWise

IT Support Technician – Junior Support Team – MSP Salary & Benefits:

$50k – $70k
Full-Time
Health/Dental/Vision
Generous PTO/Paid Holidays
401(k) with company contribution
Certification Reimbursement

*Actual salary of IT Support Technician – Junior Support Team – MSP to commensurate with experience*

Opportunity Location

Naperville, IL

Proposed Salary

$50,000 - $70,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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