IT Support Technician – MSP

Are you a personable and professional IT technician looking for an opportunity to grow within a Managed Service Provider? Join a team that values career development, strong client relationships, and technical excellence. We are looking for an IT Support Technician to provide onsite, white-glove support to clients while collaborating with senior engineers.

What You’ll Do:

• Provide desktop, laptop, and mobile device support (Windows, Mac, iOS, Android).
• Troubleshoot hardware, software, and network issues for business clients.
• Assist with system builds, workstation setups, and structured cabling.
• Work alongside remote engineers to deploy and configure IT solutions.
• Act as the face of IT support, ensuring an outstanding client experience.
• Document tickets and solutions accurately and efficiently in IT systems.
• Travel to client sites around Dallas/Fort Worth (company-paid mileage).

What We’re Looking For:

• 3-5 years of hands-on IT support experience.
• Experience with MSP tools like Autotask, ConnectWise Automate, or IT Glue (a plus).
• Strong troubleshooting skills in Windows environments, networking, and hardware.
• Ability to rack and stack servers, firewalls, and switches (lifting up to 30 lbs).
• Excellent communication skills and a client-first approach.
• Reliable transportation and a valid Texas driver’s license.

Why Join Us?

• Employer-paid health, dental, and vision insurance.
• 401(k) with company match.
• Generous PTO and paid holidays.
• Professional development assistance and certification reimbursement.
• A supportive team environment with low employee turnover.

This is a client-facing role with opportunities to grow into higher-level engineering positions. If you’re looking for an MSP career with stability, growth, and hands-on experience, apply today!