IT Support Technician Tier 2 (MSP) Overview:
We are a Cloud/Managed Services Provider of technology solutions such as IT services, cybersecurity, cloud services, mobility solutions, unified communications, consulting, and support. Due to expansion, we are seeking an IT Support Technician Tier 2 (MSP) to help with escalated tickets and some light project-based work.
IT Support Technician Tier 2 (MSP) responsibilities include working with high-value clients onsite or remotely, resolving escalated tickets from L1s, upgrading their IT infrastructure from on-prem solutions to cloud solutions on a team, providing application support, and networking support (switches/firewalls/routers). This is a full-time, permanent position with a hybrid WFH schedule.
At this time, we are only considering IT Support Technician Tier 2 (MSP) applicants with previous MSP experience.
IT Support Technician Tier 2 (MSP) Responsibilities:
- Provide support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- You can use remote tools and diagnostic utilities to help in resolving support requests (ConnectWise).
- Experience supporting Windows 10, 11
- Experience supporting Windows Server versions 2016 through 2022
- Perform hands-on fixes at the desktop level, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Install advanced endpoint security software.
- Assist with management of Azure environment.
- Manage M365 tenant/environment.
- Manage company-provided cell phone accounts
IT Support Technician Tier 2 (MSP) Benefits:
- Health, Dental, Vision, and Life Insurance
- Partial WFH Schedule
- 401(k) + company match
- Career Advancement Opportunities
- Certification Reimbursement
