IT Support Tier II (Escalation Engineer) – MSP

Location: New York, NY / Salary: $60,000-$75,000

IT Support Tier II (Escalation Engineer) – MSP

IT Support Tier II (Escalation Engineer) – MSP

We are a well established Managed Service Provider that provides Technology Solutions across various SMB clients in the greater NYC area. We pride ourselves on our customer service and our ability to provide custom-tailored solutions that fit our clients needs.

We are currently looking to add a IT Support Tier II (Escalation Engineer) – MSP to our growing service team. The IT Support Tier II (Escalation Engineer) – MSP will be joining an organization that gives back to their employees through ongoing training opportunities and various career growth paths.

IT Support Tier II (Escalation Engineer) – MSP

  • Monitoring/ Troubleshooting client backup systems
  • Preparing Client workstations (builds and deployments)
  • Make recommendations to clients
  • Improve and maintain client network systems
  • Act as an escalation point on the service desk
  • Security Support

IT Support Tier II (Escalation Engineer) – MSP

  • 5+ years experience in engineering
  • 3+ years of experience working for a Managed Service Provider
  • Experience working with ConnectWise highly preferred
  • Configuring firewalls and completing routing and switching for various types of network equipment.
  • VMWare
  • Window Server configurations, VM and clustering

IT Support Tier II (Escalation Engineer) – MSP Benefits:

  • Salary $60,000-$75,000
  • Health, Dental, Vision (individual and family plans)
  • Generous PTO/Paid holidays
  • Simple IRA with FULL match
  • Regular company outings/ events

Opportunity Location

New York, NY

Proposed Salary


Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #SB222

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Location: New York, NY

Proposed Salary: $60,000-$75,000

Published: March 17, 2023

Job ID: BW1568

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