IT System Administrator & Field Technician Responsibilities:
- Provide excellent service and support to end-users onsite at customer locations.
- Resolve user issues assigned in the form of tickets in the onsite and helpdesk service boards communicating with technical staff and escalating outstanding matters when needed.
- Perform work on servers as required to resolve user-facing tickets.
- Work within server room environments for purposes of documentation, troubleshooting, and assisting engineers remotely.
IT System Administrator & Field Technician Qualifications:
- Extensive work experience (4+ years) deploying and maintaining LANs;
- Demonstrated proficiency in Microsoft (Workstation and Server) and Macintosh operating systems including Active Directory, Microsoft Exchange, VMWare, Routing, and Network Management;
- Insurable driving record & current driver license;
- Strong verbal and written communication skills;
- Dedicated to learning and teaching;
- Self-motivated, flexible, hard-working;
- Dedicated to teamwork and customer loyalty.
IT System Administrator & Field Technician Benefits:
- Health, Dental, and Vision Insurance for employees and family members
- PTO + Paid Holidays
- Performance Based Bonuses
- Certification Reimbursement
- Mileage & Travel Reimbursement
- Research & Implementation of New Technologies
