We’re excited to announce a new opportunity to join our rapidly growing team in New York City! As we expand our NYC office, we’re looking for a skilled Level 2 Service Engineer to support and enhance our operations. This role offers a unique chance to become an integral part of our team during an exciting period of growth.

IT System Administrator Level 2 (MSP) What You’ll Do:

  • Provide support for Mac, PC, and smartphone issues, as well as network, server, and virtual environment troubleshooting—via phone, email, and in-person.
  • Assist colleagues with complex challenges requiring expert problem-solving.
  • Handle onsite support as needed.
  • Set up and configure new Macs, PCs, and smartphones, including software installations and upgrades.
  • Participate in projects such as server deployments, network setups, and VoIP migrations.
  • Resolve issues related to email and web hosting.
  • Work with a diverse range of environments, including Windows server infrastructure, Citrix XenDesktop and XenApp, VMware, Microsoft Azure, and Google Workspace.
  • Manage and support cloud applications like Mimecast, M365, DUO, OneLogin, Dropbox, SharePoint, and various VOIP solutions.

IT System Administrator Level 2 (MSP) What You’ll Need:

  • Exceptional communication skills with the ability to convey information clearly and empathetically in various situations.
  • Strong troubleshooting abilities and problem-solving skills.
  • Reliable transportation and a clean driving record.
  • A proactive approach to finding solutions and a desire for continuous personal and professional growth.
  • A “roll up your sleeves and get it done” work ethic.
  • Proficiency with both Mac and PC systems.
  • Experience in creating and using documentation effectively.

IT System Administrator Level 2 (MSP) Benefits:

  • Salary $65,000- $75,000
  • $1,000 credit for home office essentials (e.g., chair, desk, monitors).
  • Company-issued computer (new or gently used).
  • Flexible work policy allowing you to work from wherever you are most productive.
  • Flexible maternity/paternity leave.
  • No PTO tracking.
  • 401(k) contribution match with immediate vesting.
  • Comprehensive medical coverage, with buy-up and HSA options through Cigna.
  • Short and long-term disability insurance.
  • Life, critical illness, accident, and cancer insurance.
  • Certification reimbursement.