IT System Administrator (Managed Services) Responsibilities & Projects:
- Troubleshoot and resolve Tier 2 service tickets to provide senior level technical IT support to local and remote clients.
- Perform hardware and software installations and updates.
- Ensure all client issues are thoroughly documented and account for all time spent supporting clients and provide an audit trail for all work performed.
- Moving clients into a cloud virtual desktop environment
- Moving network file shares to SharePoint Online Document libraries
- Moving from classic AD to Azure Entra ID, including joining endpoints to Azure Entra ID
- Implementing security features and functionality
- Onboarding new clients
IT System Administrator (Managed Services) Technical Knowledge:
- Cybersecurity best practices
- Network troubleshooting skills
- Active Directory and Azure Entra ID
- Microsoft Exchange and M365
- Hands-on Configuration and troubleshooting switches, routers, and firewalls
- Patch panel and cabling knowledge
- Antivirus – Sentinel One and Webroot preferred
- Windows 10/11 and Mac OS
- Windows Desktop Support (printers, networking, virus removal, VPN, etc.)
- Troubleshooting Smartphones
- Solid understanding of data recovery
- Hard drive RAID configuration
- All Microsoft Office applications
- ConnectWise highly preferred
IT System Administrator (Managed Services) Salary + Benefits:
- $80,000 – $890000
- Health, Dental, and Vision (100% company paid)
- 401(k) with company match
- Partial WFH
- Mileage Reimbursement
- Certification Reimbursement
