A well-established, growing IT services provider is seeking a skilled IT System Administrator to join their technical operations team. This is a client-facing role where you’ll work across a variety of industries and environments, providing both reactive and proactive support to small and mid-sized businesses. If you thrive in fast-paced environments where your work has a direct impact, this is the opportunity for you.

What You’ll Do

  • Monitor and respond to service requests quickly and professionally
  • Provide both hardware and business application support (Microsoft 365, Office, Outlook, etc.)
  • Troubleshoot issues related to LAN/WAN connectivity, Microsoft 365, Active Directory, and Exchange Online
  • Support and administer mobile devices via Intune (iOS, Android, Microsoft)
  • Manage hardware configurations, including new computer setups, thin clients, and mobile devices
  • Perform root cause analysis for recurring technical issues
  • Maintain accurate technical documentation, knowledgebase articles, and support tickets
  • Escalate technical support issues as needed, working directly with vendors (Microsoft, Dell, etc.)
  • Analyze service trends to identify preventative solutions and emerging patterns
  • Provide consistent, professional, and courteous client service
  • Participate in ongoing professional development and certification programs

Qualifications

  • 2+ years of IT support or system administration experience (MSP or SMB support strongly preferred)
  • Proficient with Microsoft 365, Outlook, Active Directory, Exchange Online, and network troubleshooting
  • Experience configuring and supporting Windows devices, mobile platforms, and common business applications
  • Experience working with PSA/RMM systems for service desk and ticket management
  • Excellent problem-solving, organizational, and documentation skills
  • Strong written and verbal communication; client-facing professionalism is a must
  • Industry certifications are a plus (CompTIA, Microsoft, etc.)

Compensation & Benefits

  • Salary: $60,000 – $80,000, based on experience
  • 100% company-paid health, dental, and vision insurance
  • 401(k) with company match
  • Generous PTO
  • Bi-annual performance-based bonuses
  • Certification reimbursement and paid certification programs
  • Ongoing professional development and career growth

This is an excellent opportunity for a system administrator who enjoys working directly with clients, solving problems at the root, and continuing to grow technical expertise across multiple platforms and technologies.

Apply today to take your IT career to the next level.

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