IT System Administrator (MSP/ConnectWise)

Established in 1999, our organization initially specialized in Microsoft-based technologies training before transitioning into a managed service provider. With a clientele spanning over 25 states and 10 countries, we’ve earned recognition for our ability to modernize IT infrastructures within the financial, manufacturing, and real estate sectors. Our services encompass cloud computing, network security, and automation, ensuring our clients stay ahead with the latest technological advancements.

Due to recent growth, we are seeking a dynamic IT System Administrator (MSP/ConnectWise) to join our team. Responsibilities include providing onsite support to end users, resolving escalations from L1 support, and collaborating on various projects. The IT System Administrator (MSP/ConnectWise) role demands exceptional customer service skills, effective communication, and meticulous documentation abilities. Proficiency in Microsoft Windows server technologies (DHCP, DNS, GPO, AD), network troubleshooting (Firewalls/Switches/Routers), Azure, and familiarity with diverse hardware platforms is essential. This position offers a competitive salary ranging from $80K to $90K annually, commensurate with experience.

IT System Administrator (MSP/ConnectWise) Duties and Responsibilities:

  • Support services for Microsoft-related technologies, including Windows Server, Microsoft 365, and SharePoint, as well as virtualization technologies on VMware and Hyper-V.
  • Administration and deployment of Windows Server versions 2016/2019/2022
  • Implement and support remote access solutions like VPN, Remote Desktop Services, and wireless access points.
  • Provide technical services and support for WAN and LAN connectivity, routers, firewalls, and security.
  • Improve customer satisfaction through effective communication, both verbal and written, escalation of unresolved issues; and teamwork.
  • Document internal processes and procedures and track time and expenses in ConnectWise.
  • Stay up-to-date with current and emerging technologies.

IT System Administrator (MSP/ConnectWise) Benefits:

  • Medical, Dental, Vision, and Life Insurance
  • Partial WFH schedule (2-3 days per week)
  • Profit Sharing
  • 401(k) with company match
  • 3 weeks PTO
  • Internal Paid Training
  • Certification Reimbursement
  • Mileage Reimbursement