IT System Administrator MSP (Partial WFH):

We are a leading Managed IT Services Provider serving small to mid-sized companies as their outsourced IT department since 1999. We provide them with remote and onsite IT support with the bulk of it handled remotely. Our team of nearly 50 professionals work together to deliver on our mission to Make I.T. Work for our clients. We provide comprehensive services to our clients that range from help desk through cloud and on-premise infrastructure design, implementation, and managed support. This is a full-time, permanent position with full Health/Dental/Vision, Life insurance, hybrid WFH (2-3 days per week), 401(k) with company match, certification reimbursement, and more!

As an IT System Administrator MSP (Partial WFH) you’ll be responsible for escalated issues and backend projects involving M365, Windows Server, Azure, and Networking. The IT System Administrator MSP (Partial WFH) will work alongside a Senior Engineer to develop hands on experience to grow into a Senior Engineer role themselves.

At this time, we are only considering applicants with previous MSP experience.

IT System Administrator MSP (Partial WFH) Role and Responsibilities:

  • Develop and maintain knowledge of assigned client networks
  • Network snapshot
  • Hardware and software inventories
  • Updating configuration records in PSA system
  • Provide L2+ technical support & resolve escalated user issues that reactive support team is unable to address
  • Implement new technology
  • Utilize understanding of client systems to be part of a team executing projects such as cloud migrations, new server deployments, SAN installations, network rollouts (firewalls, routers, managed switches, wireless access points, etc.)
  • Assist with onboarding new customers while documenting and assessing their IT systems
  • Interface with third-party vendors and work closely with them to ensure exceptional support for your clients

IT System Administrator MSP (Partial WFH) Qualifications:

  • Previous MSP experience
  • L2+ IT generalist skillset required
  • Experience with deploying and administering Windows Server/Active Directory, SQL, SharePoint, VMWare/Hyper-V
  • WAN/LAN connectivity (switching, routers, firewalls, security, VPN)
  • Remote Desktop Services (RDS)
  • Microsoft 365, Intune, Azure, Entra ID/Azure Active Directory
  • MSP service delivery tools including RMM and PSA (ConnectWise, Kaseya, Ninja, etc).
  • Professional IT Certifications such as MS MCP, MCSA, MCSE, Citrix CCEA or CCIA, SonicWALL CSSA, Cisco CCNA or VMWare VCP are helpful but not required.

IT System Administrator MSP (Partial WFH) Benefits:

  • Health, Dental, and Vision Insurance
  • ¬†Life Insurance
  • Hybrid WFH (50% at home, 50% in office)
  • Short and Long-Term Disability
  • 401(k) with company match
  • PTO + Paid Holidays
  • Certification Reimbursement
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