IT System Administrator Tier 2.5 (MSP) Overview:

We’re a growing Managed Services Provider (MSP) specializing in Windows/Microsoft environments. Our team supports small to mid-sized businesses with cutting-edge IT solutions, proactive support, and top-tier customer service. We believe in continuous learning, collaboration, and delivering real value to our clients.

We’re looking for an experienced IT System Administrator Tier 2.5 (MSP) to bridge the gap between Level 2 and Level 3 support. This role is perfect for a tech who thrives in a fast-paced MSP environment, enjoys solving complex issues, and wants to grow their skills. You’ll be handling escalations from L2 techs, working on Windows-based networks, Microsoft 365, Azure, and virtualization, and collaborating with senior engineers on challenging projects.

Previous MSP experience is required for this role. Kaseya experience is a major plus.

IT System Administrator Tier 2.5 (MSP) Day to Day:

  • Provide advanced troubleshooting and resolution for escalated IT issues.
  • Manage and support Windows Server, Active Directory, Microsoft 365, and Azure environments.
  • Deploy, configure, and troubleshoot firewalls, switches, and VPNs.
  • Assist in migrating clients to the cloud (Azure, Microsoft 365, Hybrid environments).
  • Automate and optimize processes using PowerShell and other scripting tools.
  • Act as an escalation point for L1 and L2 technicians.
  • Provide exceptional customer service while managing multiple client environments.
  • Work on Kaseya RMM, ticketing systems, and documentation to maintain efficiency.

IT System Administrator Tier 2.5 (MSP) Qualifications:

  • 1+ year(s) of MSP experience supporting Windows environments.
  • Strong knowledge of Windows Server, Microsoft 365, and Azure administration.
  • Hands-on experience with Active Directory, Group Policy, DNS, DHCP, and networking fundamentals.
  • Proficiency in PowerShell scripting for automation.
  • Experience with firewalls (e.g., SonicWall, Fortinet), VPNs, and endpoint security solutions.
  • Familiarity with RMM and PSA tools (e.g., Kaseya, ConnectWise, Ninja, N-able).
  • A customer-first attitude with strong troubleshooting and communication skills.
  • Ability to handle multiple tasks and prioritize in a fast-paced environment.

IT System Administrator Tier 2.5 (MSP) Salary + Benefits:

  • $80,000 – $95,000 (dependent on experience)
  • Medical and Vision Coverage
  • Hybrid WFH after onboarding
  • Paid Training & Certifications (Reimbursement for Successful Exams)
  • 401K Match
  • Generous PTO & Flex-Time Agreement (For after-hours work)
  • Cell Phone & Internet Stipend
  • Mileage Reimbursement
  • Laptop Provided
  • Regular Employee Reviews & Growth Opportunities
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