IT System Administrator Tier 2 (MSP):

For over 25 years we have been providing Cloud and Managed Services to small to large sized businesses. Our focus is to improve our client’s performance through technology solutions, thus reducing IT expenditure while maintaining the highest levels of network up-time, hardware reliability, data integrity and application stability. Our current opening is a for a full-time, permanent IT System Administrator Tier 2 (MSP) who has previous experience working in the MSP industry.

In the IT System Administrator Tier 2 (MSP) role, you’ll be responsible for maintaining, upgrading, and managing clients’ software, hardware, and networks. You will troubleshoot issues, ensure security and availability, and provide excellent customer support. Key technology requirements for the IT System Administrator Tier 2 (MSP) are Windows Server, M365, VMware, Hyper-V, SonicWALL, FortiGate, Meraki, and Azure.

IT System Administrator Tier 2 (MSP) Requirements:

  • Providing escalated support.
  • Conducting on-site client visits within the area.
  • Engaging in project-based work with a strong focus on M365, MS Azure, SharePoint, and OneDrive.
  • Hands-on work with desktops, networking, and Windows Servers.
  • Server and workstation support including installing and updating software and troubleshooting errors
  • Network troubleshooting (Meraki and SonicWall)
  • Printer, phone, and scanner support
  • Documenting resolutions and creating end-user instructions

IT System Administrator Tier 2 (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • Hybrid WFH (50% home, 50% onsite or in office)
  • Monthly Performance Bonus
  • 401(k) with Company Match
  • PTO and Paid Holidays
  • Paid Training, Mentorship, and Certification reimbursement
  • Mileage Reimbursement
  • Flexible Work Schedule